We stand behind our products. Every jar is crafted by a licensed cosmetologist with four ingredients and nothing to hide, and we want you to be genuinely happy with your purchase.
If you are not satisfied with your purchase, contact us at [email protected] within 30 days of delivery and we will make it right.
To be eligible for a refund:
Opened products may be returned under our satisfaction guarantee. You do not need to leave the jar untouched to qualify.
Email us at [email protected] with your order number and a short note about why the product wasn’t right for you. That’s it — no forms, no phone trees.
We reserve the right to request photos or additional information before processing a return. This helps us improve the product and, where relevant, resolve issues with our carriers.
Refunds are issued to the original payment method after review. Once approved, please allow 5 to 10 business days for the credit to appear on your statement, depending on your bank or card issuer.
We will confirm by email as soon as your refund has been issued on our side.
Return shipping costs are the responsibility of the customer unless the return is due to our error — for example, if you received the wrong item or a damaged product.
In those cases, we cover return shipping in full and will send a prepaid label.
If your order arrives damaged, leaking, or incorrect, contact us within 7 days of delivery with a photo of the item and packaging. We will send a replacement or issue a full refund, including any shipping charges — your choice.
Orders are typically processed within 1 to 3 business days. If you need to cancel or change an order, email us as soon as possible and we will do our best to catch it before it ships. Once an order has shipped, it falls under the standard refund process above.
We are unable to issue refunds for:
For any refund or return questions, please contact:
Majestic Mustache LLC
[email protected]